Do you ship to my country?
Yes, we ship to all major countries worldwide.
Processing time
1-5 days
Can I change the address after placing an order?
Before shipment, you can email us anytime to modify the address.
Shipping time
For major countries such as the United States, Canada, Europe, and Australia, the delivery time is around 7-14 days.
Tracking
Once shipped, we will email you the tracking number and link. You can track your order globally through this link.
If I received the wrong/defective item
Please provide photos and an order screenshot. We will process the issue within 3 days and offer a reshipment or refund.
We’d love to hear from you! If you have any questions about our products, ordering, shipping, returns, or anything else, please don’t hesitate to reach out.
Email: support@hexeyes.com